Email Capabilities

I am trying to find out if there is a way to "pre" setup users to receive emails on comments/updates/new issues, etc.  From what I am seeing, the only way to accomplish this is for each person to go to an issue and become a watcher on that issue.  We currently have a system (that we are looking to replace with YouTrack eventually) that gives the Admin the ability to tie users to specific projects (in which they would be emailed on those projects and any issues that come up).  Has anyone come up with a slick way to mimic this functionality?

thanks,

Tim

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Hello Tim,

Currently, in YouTrack 2.x there is such apportunity, Users may save specific search results they want to be notified of and setup to recieve notifications about it. But in the next YouTrack version, which is coming very soon, we'll have bothe options - we'll add 'Star on behalf...' command that allows you to add users to issue watchers list, so they will receive notifications about issue changes. Another option is to create specific Workflow Rule to notify, for example, subsystem owner(s) when issue is created or changed. You can already try this functionality in YouTrack Energy EAP build.

Regards,

YouTrack Team

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So will this be at the project level or is it going to still be at the issue level?  I was just thinking it would be cool if there was defaults that could be setup at the project level, so the Admin would only have to worry about updating that one area (and users would not have to worry about setting up communication path for each issue that comes in).  It will be nice, however, to be able to setup a default "email" list for each issue (if that is how it will be).

Thanks,

Tim

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Tim,

Workflow rule is definied on the project level and may include any default list of users or user group, while 'Star on behalf of..' is the command applied on an issue level. So, you'll have both options.

You can find more details about customizable workflow here, and about 'Star on behalf of' here.

Regards,

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I will have to mess with the EAP over the weekend.  This looks promising and I am excited that this may solve some of the "user friendly" issues we have been looking for!

Thank you!

Tim

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Tim,

You can also try EAP features with YouTrack Hosted. 'Star on behalf of' is there for sure, and customizable workflow is comming very soon, in a week or two. You can get your hosted instance here.

Regards,

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