Cannot merge account

Hello,

I got this error message:

Can't remove entity [User: id = 18-2[up-to-date] (RemovedSaved)] with incoming links:   1: MailRule: id = 66-3[up-to-date] (Saved).maintainer

It's rather cryptic so what does it mean ?

Thanks,

Regards,

LK

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Hello Lepin,

This error message means that the user account, which you try to merge with another, is currently used as maintainer of a rule in the Mailbox integration, and thus cannot be deleted.

We created a bug report for your case: http://youtrack.jetbrains.net/issue/JT-12456 so in the future such cases would be resolved automatically. We apologize for the inconvenience.

At the moment, to solve the problem, you need to change the maintainer of the rule and then merge the accounts:

1. Locate the rule in the table of all all available rules on the Administration > Mailbox integration page.

2. Click the Edit link to open the Edit rule dialog.

changing_mailrule_maintainer-1 .png

3. In the appeared dialog, change the Maintainer.

changing_mailrule_maintainer-2.png

4. Merge the account.

Best regards,

Ekaterina



Attachment(s):
changing_mailrule_maintainer-1 .png
changing_mailrule_maintainer-2.png
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