Hello All -
I was wondering if you had thoughts on how to best achieve extremely granular ticket permissions. If we are using the ticketing system to track issues on objects - where each object already has its own ACL - we're very interested in mimicking that ACL in the permissions on the ticket itself (actually, we don't care about the levels - more of a binary, 'can read/write ticket' versus 'cannot').
Is this possible? ACLs are at the NT / User group level right now.