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Hello Youri,

Do you have applied filter for 'To' address? Check it under Administration-> Mailbox integration-> Define a rule-> Filter tab.
Do you at least receive messages with 'LowerCaseUpperCase' address to target mailbox?
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I attached a screenshot of the configuration.

If I check the gmail-account (second screenshot), the mail is there.

Because a user asked if we received his issues (and we didn't), I checked the mailbox to see if they were in there. I saw that the only difference with other mails was that the mailadres he sent to had a capital letter in there.
Si I sent 2 testmails, to be sure from an unknown user to Youtrack to confirm it had nothing to do with anonymous users.
One mail was sent to the mailadres all lowercase & one with mixed case. Both arrived in the gmail mailbox, but only the one in lowercase is processed in Youtrack.
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We had some missing issues again that were sent to Youtrack via e-mail, because someone put a capital letter in the e-mailadress (for instance toDo@mail.com instead of todo@mail.com).
Not every user checks if the mail message gets added to Youtrack, so we loose issues this way.
Can this be avoided?

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