Is there a way to reduce email notifications if you are part of a group?
We have a user named support that is auto assigned to all new tickets. It has it's own email address and is part of a YouTrack group that the rest of the support team is on. We all have our own YouTrack user names as well. When we respond to a message we get auto added to the watchers. So if we comment we will then get and email for both the support user and our own. Is there a way to limit this? Or a better way to set it up? I looked into workflows to see if it was possible to only send one email. Sadly I could not figure out how to get the workflow to check if a specific user was assigned to it. I also don't think it allows for you to not send a notification.