Using youtrack as help desk, unanswered replies

Hello,


What is the best way to search for an issues that needs a response? ie. the last comment is by the end user and not a registered user.

Dan
5 comments
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Hi Dan,

Sort by updated should help. It's default sorting, but , just in case:

sort by: updated
prettyPrint();

Thank you.
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Hi,

If a youtrack user updates the ticket then it goes to the top using this sort.

I was hoping that there was a search to only show issues updated by the Reporter user.

I have tried:

Updater: Report filter - this shows new issues created which have not been replied to. I am looking for a search for the end users who have replied.

Commented by: Reporter this works but it returns issues that youtrack users have already replied to.

Last commenter: Reporter - same as above.

Dan
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I think I might have it.

commented by: Reporter -open
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Dan,

Thank you for details, now it's clear.
Instead of
commented by: Reporter -open
prettyPrint();
you may also try
commented by: Reporter #Unresolved
prettyPrint();
Additionally, using
sort by: updated
prettyPrint(); with the query
will suit you best, I think.

Thank you.
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I am currently using sort by: created asc commenter: Reporter updated by: Reporter which is working quite well.

Occasionally though I get resolved issues returning to this list, I think it is becasue the reporter has linked another isssue to it as it has the same subject.

Is there a war to prevent this?
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