I just sent this in to email support but perhaps this might be a better place:
We are using Youtrack with email replies (e.g. users can comment on threads by replying to email notifications). However we have noticed a problem- when people reply it tends to post a copy of the entire email thread as a comment (rather than taking just the stuff the user is emailing in). So I have two questions:
1) Is there an option or some kind of trick to get Youtrack to only post the body of the email message (but not the quoted reply text)
2) Generally speaking- is there a way to enable collapsing comments which are really long. Not only are these long email threads taking up a lot of space but our users sometime post very long messages, instructions, or code snippets . It would be nice to be able to collapse these and give the user the ability to expand them if they wish.