Automatically generated authentication reporters for email domains
I use helpdesk projects with restricted reporter setup. When a message is received in the email channel for this project, the reporter user is created automatically.
Problem: The user is not assigned to the authorized reporters list, so the ticket itself cannot be generated.
Q: Is there a way to automatically grant authorized reporters to users of an email domain? (should be a workflow but what?)
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Hi Rigo,
There's currently no way to authorize reporters by their email domain, though we hope to introduce such a feature in the future as part of client organizations (JT-75138).
Since a ticket never gets created in the situation you described, catching it from a workflow won't be possible. One thing you can try is to create a script that will regularly look for “Mailbox Integration Failure” notifications, check the domain of the user mentioned there, add them to the list of authorized reporters, and mark their emails for reprocessing. This approach is quite convoluted and would require using the endpoints that are designed for internal use only though.