Upgrading licence for additional Users
Dear Ladies and Gentlemen,
we currently have the licence ‘youTrack Server Paid agents. 10 free users’ licence with 5 agents in an on-prem installation. However, we need an additional user and possibly one or two agents. How can I add individual users to our licence?
Many thanks for any information
Digital Data GmbH
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Hi,
You are currently using a special type of YouTrack Server license intended for teams with fewer than 10 users, but with the need for more than 3 support agents. This type of license cannot be extended beyond 10 users.
If you require additional users, you’ll need to purchase a new commercial YouTrack Server license with a user pack that supports the desired number of users. You can select the appropriate user pack on this page, purchase the license by clicking “Buy new license”, and then apply the new license key to your existing YouTrack installation.
As for support agents — once you have a commercial Server license with a suitable user pack, you can then use the “Upgrade” option to add more agents as needed.
Please feel free to contact our sales team, and they will be happy to create a quote for the new license, taking into account the remaining value of your current license up until its expiration date.
Let us know if you have any questions!