YouTrack–GitLab CI/CD integration doesn’t post pipeline status comments (only commits appear)

Message:

Hi everyone,
I’m currently testing YouTrack integration with a self-hosted GitLab instance, and I’m stuck on one specific problem: YouTrack receives commits successfully, but pipeline status updates (success/failure) never appear as comments in the related issue.

 Environment

• YouTrack: self-hosted (evaluation environment, no commercial license yet)
• GitLab: self-managed 16.11
• Integration type: VCS + GitLab CI/CD
• Webhook: automatically created by YouTrack
• Connection: via personal access token
• Network: both servers can reach each other over HTTPS

 Configuration summary

GitLab token scopes:

api read_api read_repository

(Note: read_user is not available in self-hosted GitLab 16.11)

VCS integration settings (in YouTrack):

• Repository URL: https://repo.example.com

• Branches tracked:

   

  +:release* +:demo +:dev 

• Commit processing: enabled
• Check branch names for issue IDs: enabled
• Visibility: all users

GitLab CI/CD integration (in YouTrack):

• Job: build-job

  • Command:

     

    comment "Build finished. Status: %status%. (Pipeline #%b)" 

• Job: test-job

  • Command:

     

    comment "Test finished. Status: %status%. (Pipeline #%b)" 

• Data source: All jobs (not only successful)
• Webhook test: returns 200 OK

 What works

✅ Commits with issue references (e.g., TG-1: fix integration) appear in the corresponding YouTrack issue.
✅ Commit data and links are visible in the VCS tab.

 What doesn’t work

❌ No comments appear after a pipeline finishes (either passed or failed).
❌ The vcs.log file only shows Processing changes events — there’s no sign of CI/CD job processing.
❌ There’s a ~20-minute delay between a Git push and the commit showing up in YouTrack.

 What I’ve verified

• The webhook is active and working (tested manually, returns 200 OK).
• The integration uses the correct endpoint (/api/vcsHooksReceiver/gitlab/...).
• Token permissions cover both API and repository access.
• Branch names and commit format follow YouTrack conventions (TG-1 etc).
• The GitLab CI/CD integration is created under the VCS integration, not as a separate app.

Questions

1. Which webhook events and token scopes are required for YouTrack to receive and process GitLab pipeline results?
2. Is there a way to confirm in logs that YouTrack actually receives job events?
3. Are there any known issues with self-hosted GitLab 16.11 and YouTrack’s CI/CD integration?

Thanks in advance for any help — this integration is working partly, and I’d really like to get the pipeline status comments working properly.
Any insight or updated documentation link would be appreciated 🙏