Retrigger workflow for all tickets after changing the workflow

Hi there,

we try to (roughly) proritize our tickets by calculating a score based on some custom fields (e.g. number of affected users, ...). So I implemented a "on change" workflow to do this: get fields, calculate fields, set field with calculated score.

Works fine, but... when I change something in the workflow (e.g. change some scoring, add new possibles values, ...) I want to trigger this workflow (again) for pretty much all tickets to get a fresh scoring.

I don't know how "exotic" this request is, but - how could I solve this problem?

Thank you in advance!

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Official comment

Hello,

I am afraid, these changes cannot be applied automatically. I can suggest you two ways for resolving this issue:

1. You can filter to get a list of the required issues and update all required fields using Commands.

2. Alternatively, create a separate onSchedule rule that will update all required issues fields. Please refer to the Make It Workflow — Part 11: Updating Batches of Issues article for more information.

Should you have any further questions, feel free to contact us.

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Thank you for your feedback and your suggestions for an solution!

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