we try to (roughly) proritize our tickets by calculating a score based on some custom fields (e.g. number of affected users, ...). So I implemented a "on change" workflow to do this: get fields, calculate fields, set field with calculated score.
Works fine, but... when I change something in the workflow (e.g. change some scoring, add new possibles values, ...) I want to trigger this workflow (again) for pretty much all tickets to get a fresh scoring.
I don't know how "exotic" this request is, but - how could I solve this problem?
Thank you in advance!