pycharm unexpected windows 10 restart

hello guys!

i have a problem with Pycharm : when i try to run it , it's crash windows 10  and i got an unexpetedly  restart of windows 10 and error .

could you please help me ?

i got a java_error_in_pycharm.hprof

 

thank you

1 comment
Comment actions Permalink

Hi,

Does your PC meet the requirements (https://www.jetbrains.com/help/pycharm/installation-guide.html?section=Windows#requirements) ?

Please try running from the command line using `<pycharm_install_path>/bin/pycharm.bat` file, do you get error output? 

Also, please upload java_error_in_pycharm.hprof and application log files (https://intellij-support.jetbrains.com/hc/en-us/articles/207241085-Locating-IDE-log-files) to our FTP: https://uploads.services.jetbrains.com/

And let us know the file name.

0

Please sign in to leave a comment.