Tracking an Issues Status Changes

Hi,

 

I would like to be able to create a report that tracks how many times issues have switched between two phases. For instance, I have Under Work and Verify status. I want to be able to see how many times QA pushed an issue from Verify status back to Under work status in a month's period of time.

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Hello Tim,

I'm sorry for the delayed reply.

I can recommend creating a separate custom field to store the number of times an issue was transferred between two states and then update it via a custom workflow. After that, you'll be able to build, for example, a report like 'Issues per arbitrary field' based on that custom field.

Please let me know if you have any questions, I'll be happy to help.

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