Knowledge base consolidate

Hi Anton,

This boils down to providing article access to people from another helpdesk project - this is something you can control with project access settings and article visibility. YouTrack offers separate permissions for articles and issues, so you can create a role that only grants access to Knowledge Base, not to any Helpdesk tickets.

Alternatively, you can create a new project for storing documentation specifically and move existing articles there. It can be a standard project if the documentation is internal or another helpdesk project if reporters are supposed to have access to the documentation as well.

Thanks Julia Bernikova I will play around with permissions a bit. But the alternative sounds like a better option for me since the fall out of setting wrong permission is limited since it will only be a documentation project without any tickets that might be accidently exposed to the whole world.