YouTrack Support | JetBrains

G. K.

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Last activity May 21, 2026 06:37
Member since January 07, 2025 14:03
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G. K. commented, May 21, 2026 06:37
There seems to be some overlap between Import-Attachment and Import-AttachmentContentWithMetadata. For example, I see mimeType both on Attachment itself as well as within the metadata object of the...
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G. K. commented, April 28, 2026 10:49
I don't see that the Demo Import Script shows attachments. Does it?What's the intention, that each issue have an array of attachments, then the import script fetches each one from the old system?
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G. K. commented, April 16, 2026 14:06
In fact, setting the old system archive as a regular project is probably the right way to go.The old system can only be accessed by accessing its' SQL Server database directly. So far I'm using an ...
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G. K. created a post, April 14, 2026 14:30
Importing from an old help desk system: old reporters and agents

I'm looking at importing tens of thousands of support cases from an old help desk system.I want to store them in a cloned copy of my production (live) help desk in YouTrack. The cloned copy should ...
1. Community
2. REST API (Integrations and import form third-party tools included): Questions & Answers
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- 7 comments
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G. K. created a post, March 25, 2026 10:14
JSON schema for Import Script format?

The Import Script functionality (not REST API) expects JSON data “as an intermediary data scheme.”Is a formal JSON Schema available for this format?If not, could one be offered?
1. Community
2. REST API (Integrations and import form third-party tools included): Questions & Answers
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- 1 comment
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G. K. commented, February 20, 2026 12:30
Hm, that does present a big problem. I have customers who have ten or more pointless icons in their e-mail signature, and this means every time they reply they'll clutter up the issue and the attac...
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G. K. created a post, February 17, 2026 10:00
Handling of attachments, unwanted and otherwise, in help desk project tickets

In my evaluation of YouTrack as a new help desk system, I have realized that there is no capability to selectively delete unwanted attachments from incoming reporter messages. I mean such attachmen...
1. Community
2. YouTrack - General Discussions (JetForum)
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- 2 comments
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G. K. commented, February 09, 2026 12:29
Thanks! I'm not sure how I didn't figure that out myself, but anyway that simplifies my code a great deal.Since I'm dealing with times as well as dates I just need to use Now rather than Today.
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G. K. commented, February 06, 2026 15:35
Actually, never mind all this, I'm slowly making progress.
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G. K. commented, February 06, 2026 13:39
It does appear the SSL certificate is the problem, though it's odd how I had to learn of this.console.log(response) gives:Failed to execute the request. Exception is (certificate_unknown) Non of th...
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