YouTrack Support | JetBrains

Alisa Kasyanova

Total activity 531
Last activity November 29, 2023 13:56
Member since September 28, 2020 10:39
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Alisa Kasyanova commented, November 29, 2023 13:56
Hello,I suggest using a workflow to automate the Support plan field. For example, the workflow can check the reporter's domain and select the necessary plan. Or you can divide all reporters into di...
- 0 votes
Alisa Kasyanova commented, November 22, 2023 13:41
Could you please create a request for our support and send us the whole logs folder? Other logs should provide us with more information about the root cause of this issue.
- 0 votes
Alisa Kasyanova commented, November 21, 2023 15:32
Hi!If you use YouTrack Server, then you can check the `workflow.log` in the logs folder. If you use YouTrack Cloud, then please feel free to submit a request for us.
- 0 votes
Alisa Kasyanova commented, November 09, 2023 17:53
Hi Klaus Seyerlehner We have a feature request for that, please feel free to vote to subscribe to its notifications.
- 0 votes
Alisa Kasyanova commented, November 07, 2023 10:16
Please excuse me, use the entities.Project.findByKey('CS') instead.
- 0 votes
Alisa Kasyanova commented, November 07, 2023 09:53
Hi!You can use this code instead:let project = entities.Project.findByName('Client Service');In this case, it's not necessary to specify the project in the requirements.
- 0 votes
Alisa Kasyanova commented, November 07, 2023 09:22
Hello,We support only one asterisk in the expression. So you may use something like this:+:refs/heads/* -:refs/heads/1.* -:refs/heads/2.* -:refs/heads/3.* ...
- 1 vote
Alisa Kasyanova commented, October 12, 2023 14:24
Hi!The "Deleted User" label is shown when the issue was reported by some user that was removed from YouTrack, and a guest user was selected for the replacement. Please refer to this documentation: ...
- 0 votes
Alisa Kasyanova commented, October 12, 2023 14:06
Hi!You would need issue and field IDs for the final request. Please refer to this documentation section for an example of the request.
- 0 votes
Alisa Kasyanova commented, October 12, 2023 13:38
Hi!You don't need to convert the issue's creation date. Please use the following code instead: var creationDate = issue.created; var NewDate = creationDate + 86400000*90;86400000*90 is one day i...
- 0 votes