Contextual Custom fields based on Type field

We have a number of Different Types of Tickets we raise, ie

  • Classification = Problem, Incident, Request, Internal
  • Types = Enhancement, Support, Deployment, etc

We have implemented a custom field called "Done Criteria", which has a list of checkboxes to mark as complete as the job progresses. 
The Done Criteria checklist for an Enhancement is different from the Checklist for a Support Done criteria so currently we cut/paste the correct list into this field.
Can we have a different custom field displayed in a job/ Ticket depending on the Type? ie if type = Enhancement, then display custom field "Enhancement Done Criteria" 
but 
if Type = Support, then display the Custom field "Support Done Criteria"

how do I do this?

thanks

Mick

 

 

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2 comments

Pictures to help 

 

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Hello,

I'm Lena from the YouTrack Team.

It looks like the Conditional custom fields are what you are looking for: https://www.jetbrains.com/help/youtrack/cloud/conditional-custom-fields.html. This functionality allows the display of this or that custom field depending on the value of another custom field.

Please try this and let me know if it solves your issue.
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