Save form URL to helpdesk ticket?
Hello, is it possible to save URL or title or something from the form a helpdesk ticket is from? I have multiple forms and I would like to be able to sort all incoming issues based on which form they came from.
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Hi!
I'm Sergey from the YouTrack team.
Currently, there's no such an option, I'm afraid. We have a corresponding feature request in our public tracker, though: https://youtrack.jetbrains.com/issue/JT-76789/Add-a-possibility-to-understand-from-which-form-the-ticket-was-created. Please feel free to vote for this issue. This helps us gauge how much impact this feature will have on our customer base, and you’ll also get subscribed to the issue’s notifications. To do so, sign in to JetBrains YouTrack and hit the thumbs-up icon.