I have set up the helpdesk with incoming channel from forwarded email fine.
The issue is we have some third party support forms and for email deliverability they are sent as ‘noreply@originating_domain’ and the Reply-to is set to the ‘real user’
The issue is that the helpdesk notifies to the from: address where are out previous helpdesk software correctly replies to the reply-to: address
I have looked at workflows and cant find one that handles the ‘reporter’ as the logic should be assign reporter from reply-to: if present else from:
I note that there is a post process - by I dont know what command and is that is too late.