Alan
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Alan created a post, Email Threading
Hi, I use Gmail client and threading works fine for me, but clients on Outlook are reporting that emails for the same ticket are not threaded. Is this known? Is it fixable? -
Alan created a post, Helpdesk: Remind reporters and close pending tickets automatically
This does not seems to work consistently - in fact very rarely ( Youtrack Cloud)I note there is console.trace statements - where can I see these results so I can try and see what is happening -
Alan created a post, Ability to merge helpdesk tickets from different reporters or change reporter
Many users have multiple emals.They submit a report from one then a follow up from another.We should be able to merge these but can't as 1. you cant merge tickets from differnt reporters2. you can... -
Alan created a post, HelpDesk: Email feed - can you remove html?
Hi,Many of my helpdesk requests come from a 3rd party I can't control and in an HTML format.The problem is when inside the ticket other CSS takes over and we get a mess with overflowed text and ... -
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Alan created a post, Help Desk= Agent unable to mark spam
As project owner I can see an option to mark a help desk ticket as spam but the agent can not see it.What have I missed?The user is set up as an agent and also has roles of contributer,developer ... -
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Alan created a post, Help Desk - Incomming HTML email
Many of my incoming emails are from a third party service that sends and HTML formatted email.Youtrack has lots of complex workflows, has any tried to removed HTML markup from an incoming support e...