Write permission for non-agents

Hello everyone,

We have a helpdesk project and a knowledge base. Unfortunately, it seems that only agents can write and edit the articles. Is it not possible to give other of my internal Youtrack users (employees) access to edit? At least I haven't found it :-(


Best regards,


1 comment


I'm Lena from the YouTrack Team. 

Please make sure that this user has the “Update article” permission in the context of this project. 


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