Not able to submit a request
I am on this page: https://youtrack-support.jetbrains.com/hc/en-us/requests
Trying to submit a new request. And every time I click SUBMIT, the page reloads. No error, no nothing. nothing happens.
I have filled in all the requested areas (although if I had not I guess the system should have told me that something was wrong - and exactly what was wrong. ) The frustration is when there is no feedback whatsoever.
How can I get support?
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I was easily able to submit this message, so I guess the problem is not on the browser or connectivity.
I'm Lena from the YouTrack Team.
Forum topics and messages to the Support Team are different entities, so I wouldn't discard the browser-related version. Could you please provide us with details on which browser and OS you use?
As for the support, please text us at youtrack-support@jetbrains.com - we will do our best to help you.
I am using OSX Sonoma 14.4 and Safari 17.4
I have the same problem. Also on OSX Sonoma 14.4. I tried Firefox (123.0) and Chrome (122.0.6261.129).
Sonoma 14.3.1, Firefox 123.0 here — “submit” button just refreshes the page, does nothing more.
Hello everyone,
Thank you for your input. It looks like a system problem. We are doing our best to return it to life. Please use our email address to submit the support requests: youtrack-support@jetbrains.com.
Please accept our apologies for this inconvenience.