How can I create a report regarding SLAs?

Hello everyone,

At the company where I work, we have started using YouTrack as a ticketing tool for Customer Care management.

I need to create a report that measures SLAs to assess whether they are being met or exceeded. I've tried everything but haven't been able to find a suitable solution among the available templates.

Does anyone have any suggestions/ideas on how to create this report?

Thank you very much,

1 comment
Official comment

Hi Marco,

Sorry for the delayed response.

You can create a few custom fields that for tracking whether SLA is met and calculate their values from a custom workflow. After this, you'll be able to see the aggregated data for those fields in a report.

There's also a feature request for adding SLA reports in our tracker: Feel free to vote for it by clicking the thumbs-up icon in the top right corner!

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