Marco Adinolfi

- Total activity 16
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 3
- Subscriptions 4
-
Marco Adinolfi commented, -
Marco Adinolfi created a post, issues export
Hello,when I export the issues from the corresponding section, whether it’s in CSV or XLSX format, the "Time spent" field is not returned as hh:mm:ss but as a total number (e.g., 1h and 20m = 120).... -
-
Marco Adinolfi created a post, Clarifications on the resolution time report?
Hi,I need some clarifications regarding the resolution time report.The resolution time should be the difference between the 'ticket resolution date' and the 'ticket opening date', in terms of SLA.H... -
Marco Adinolfi created a post, How can I create a report regarding SLAs?
Hello everyone,At the company where I work, we have started using YouTrack as a ticketing tool for Customer Care management.I need to create a report that measures SLAs to assess whether they are b... -
Marco Adinolfi commented, -
Marco Adinolfi commented, -
Marco Adinolfi commented, -
Marco Adinolfi created a post, How to integrate CSAT into YouTrack
Hello everyone,I use YouTrack for Customer Care management and I would like to integrate a Customer Satisfaction survey into the platform. Is it possible? Can it be done?Thanks to everyone,