Marco Adinolfi
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Marco Adinolfi created a post, Clarifications on the resolution time report?
Hi,I need some clarifications regarding the resolution time report.The resolution time should be the difference between the 'ticket resolution date' and the 'ticket opening date', in terms of SLA.H... -
Marco Adinolfi created a post, How can I create a report regarding SLAs?
Hello everyone,At the company where I work, we have started using YouTrack as a ticketing tool for Customer Care management.I need to create a report that measures SLAs to assess whether they are b... -
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Marco Adinolfi created a post, How to integrate CSAT into YouTrack
Hello everyone,I use YouTrack for Customer Care management and I would like to integrate a Customer Satisfaction survey into the platform. Is it possible? Can it be done?Thanks to everyone,