Configuration Management in Helpdesk?
We are already using YouTrack and consider to implement HelpDesk as well as ITSM solution. One requirement for us would be automated configuration management.
For example: a user requests a new license for an application via Helpdesk. Is it possible to store lists in Helpdesk which are automatically supplemented with a new list entry in case a new license for a specific application is provided? At the moment we have several lists for license management in place which must be maintained manually.
Can we implement a workflow for that within YouTrack Helpdesk?
Thank you!
Please sign in to leave a comment.
Hi,
I'm Sergey from the YouTrack team.
In general, you can certainly set up extensive customizations and automations using the Workflow feature. To better assist you, could you provide more details about your use case? For instance, when a user submits a ticket to your helpdesk project, what should the subsequent steps be? Do you match the user email or other fields to identify which license should be supplemented? Should the license be automatically provided via email, or is there another step involved?