In a company I work at, we're using FogBugz as an issue tracker, where a user submits their case via email, and we reply and correspond with the submitter via email. The bug system is internal, the user never has to register to the bug tracker.
I was told by Jura Gorohovsky on twitter that the new YouTrack Energy supports email, so I have a few questions:
- Is the above use case available in YouTrack? Can YouTrack system be kept internal, and all correspondence done via email?
- If more information is needed from the user, can I reply from within the ticket?
- How do I specify the incoming mail address for YouTrack? Something like firstname.lastname@example.org?
Thanks in advance!