Notification sending issues
Hello,
I am using JetBrains Bug & Issue Tracker YouTrack 6.0 Build 12223 [17-Nov-2014 19:19]. It is set up on a stand alone server.
I have two projects setup one for support and one for special projects. For each project, I am setting the issue visibility to the project by default (via work flow). This works great.
If a some one who is not a system user sends an email, you track opens it as an issue it the approriate project queue. The customer email is set to the reporter's email address as expected. This works great too.
If I write a comment in a support issue and set the comments visibility to Reporter, the comment is sent to the reporter as a notification. This is done via workflow. This works fine.
If I write a comment in a special projects issue and set the comments visibility to Reporter, the comment is NOT sent. This is done via workflow using very similar files. The error as seen below indicates a user(sender) permissions problem.
Here is the error that I am seeing in the log if it helps:
16 Jan 2015 10:38:41,104 ERROR [MailingServiceImpl ] [taskExecutor-1 ] [bmangat] Error sending email.
org.springframework.mail.MailSendException: Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.60 SMTP; Client does not have permissions to send as this sender
; message exception details (1) are:
Failed message 1:
com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.60 SMTP; Client does not have permissions to send as this sender
I am not sure where permissions for the notifications are set other than in the email rules. The rules are very similar between the two projects. HELP!!!!
I am using JetBrains Bug & Issue Tracker YouTrack 6.0 Build 12223 [17-Nov-2014 19:19]. It is set up on a stand alone server.
I have two projects setup one for support and one for special projects. For each project, I am setting the issue visibility to the project by default (via work flow). This works great.
If a some one who is not a system user sends an email, you track opens it as an issue it the approriate project queue. The customer email is set to the reporter's email address as expected. This works great too.
If I write a comment in a support issue and set the comments visibility to Reporter, the comment is sent to the reporter as a notification. This is done via workflow. This works fine.
If I write a comment in a special projects issue and set the comments visibility to Reporter, the comment is NOT sent. This is done via workflow using very similar files. The error as seen below indicates a user(sender) permissions problem.
Here is the error that I am seeing in the log if it helps:
16 Jan 2015 10:38:41,104 ERROR [MailingServiceImpl ] [taskExecutor-1 ] [bmangat] Error sending email.
org.springframework.mail.MailSendException: Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.60 SMTP; Client does not have permissions to send as this sender
; message exception details (1) are:
Failed message 1:
com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.60 SMTP; Client does not have permissions to send as this sender
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1668)…
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1668)
at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1473)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:738)
at org.springframework.mail.javamail.JavaMailSenderImpl.doSend(JavaMailSenderImpl.java:416)
at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:340)
at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:336)
at jetbrains.mps.webr.notifications.runtime.spring.MailingServiceImpl$1.run(MailingServiceImpl.java:101)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
I am not sure where permissions for the notifications are set other than in the email rules. The rules are very similar between the two projects. HELP!!!!
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I am having the same issue. Running version 2017.4. Is there any clear solution to this?
Thanks,
Mike
Hello,
It looks like mail server error rather than Youtrack' one.
Could you please check that email address in Projects -> Your project -> Edit project -> General -> "Project 'from' email" is correct for the project where you're experiencing the issue?