Lost admin password Follow

Created October 12, 2011 08:37

Not sure how this has happened but I am unable to log onto my YouTrack instance. I'm the only admin on the system so I need to be able to reset the password if I can.

I've tried to reset the 'root' password by passing -Djetbrains.charisma.restoreRootPassword=true parameter to the windows service but I get this:

 Can't unban user due to license restrictions.

So the next step was to buy a license however it appears that I can only add the license if I log in as admin.

Is there a way out of this loop?

Thanks,

Kevin

6 comments

Dmitry Krasilschikov

Created October 12, 2011 09:06

Hi, Kevin!

What Youtrack version do you use? Could you please attach log file?

kevinjlemans

Created October 12, 2011 09:24

We're using Version 3.04 (I'm upgraded from an earlier 3.0.x version yesterday).

I've attached the error.log file with entries for the last two days (is this what you needed?)

Thanks,

Kevin

Attachment(s):
error.log.zip

Dmitry Krasilschikov

Created October 12, 2011 10:46

Thank you, Kevin, we'll investigate and fix the problem ASAP.

I'll let you know about further steps.

kevinjlemans

Created October 12, 2011 10:47

Thanks Dimitry

Sergey Bankevich

Created October 13, 2011 18:11

Hi Kevin,

Please get the YouTrack build with fixed root restore feature at the following links:

http://download.jetbrains.com/charisma/youtrack-3.0.4a.exe

http://download.jetbrains.com/charisma/youtrack-3.0.4a.jar

http://download.jetbrains.com/charisma/youtrack-3.0.4a.war

Sorry for inconvenience and thanks for pointing the bug out.

kevinjlemans

Created October 17, 2011 09:15

Thanks

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