Our zendesk system has the following statuses:
New, Open, Pending, Solved
Our YouTrack's Kanban board has the following states:
Backlog, Up Next, Ready for Dev, In Progress, In QA, In for Build
How can I trigger a change in the Zendesk ticket's status if I don't have "New, Open, Pending, or Solved" as statuses in YouTrack?
The mapping would look like:
Zendesk :: YouTrack
New -> Backlog
Open -> Up Next, Ready for Dev, In Progress, In QA
Pending -> no mapping to YouTrack state
Solved -> In for Build
How do I accomplish the Status/State linkage between the two systems?