Send Message to Agent, when he has been assigned to helpdesk ticket
Hello,
I wonder, how to set up a workflow to send Message to an agent, when he has been assigned to helpdesk ticket.
I don't find a trigger in the visual workflow builder.
I would be happy for any hint.
Cheers Marco
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Hi Marco. Here is how you can set that up in the visual constructor:
Normally, agents are subscribed to the event of a ticket being created with their assignment, as well as to updates in these tickets (so creating a special workflow is usually not required):
You can check if that is the case in the user profile > Notifications.