additional fields in user-accounts
Is it possible to generate additional fields in the reporter dataset?
I want do enter a telephone number in the reporter to get easier in contact with him.
Thanks
Marco
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Custom attributes are displayed in user profiles. This is how it looks in practice:
The “Phone” type can be selected when you create the attribute:
Hi Marco, custom attributes are available regardless of the user type. That means you can add a “Telephone number” custom attribute and fill it in in the profile of a ticket reporter.
Hi Stanislav,
then it would be an additional field in the ticket, not the reporters datarecord, right?
But where do I create an additional field for a reporter?
I only see my projects, when I want to create a field
Access Management > Users > Manage custom attributes:
Once you are in that menu, click the New attribute button to create a new attribute:
After creating the attribute, you can edit it in users' profiles.