Displaying additional ticket fields or attributes in reporters' ticket table
Hello,
I am working with a Helpdesk project.
When logged in as a reporter, it seems the default fields displayed in the ticket table are State, Assignee, and Project by default.
Is it possible to customize, add, or remove feilds to be displayed and used for sorting?
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Hi,
I'm Sergey from the YouTrack team.
Reporter-type accounts have limited customization options for the ticket list, so the fields displayed cannot be adjusted. We have corresponding feature request in our public tracker: JT-75284 Option to customize tickets view for reporters. Please feel free to vote for this issue. This helps us gauge how much impact this feature will have on our customer base, and you’ll also get subscribed to the issue’s notifications. To do so, sign in to JetBrains YouTrack and hit the thumbs-up icon.
If you have any questions, please let me know.
Hello, thank you for your response.
It's perfectly clear!
You're most welcome! Feel free to reach out if there's anything else we can assist you with.
Hello,
Since this thread is about customizing reporter columns, I wanted to share a solution from the Appfero team. Custom Ticket Views for YouTrack Helpdesk lets admins enable/disable system and custom fields as columns, gives reporters a clean table with search, sorting, and pagination, and lets reporters save their preferred views—so you can surface fields like Priority or Expected Completion Date and hide redundant ones like Project when needed.
Marketplace link: https://plugins.jetbrains.com/plugin/29487-custom-ticket-views
If you try it, we’d really appreciate any feedback to help us improve it.