Can´t move a support case to a non-helpdesk project

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Ilya
Created

Hello YouTrack Team!

JT-75672 is released, but I still can´t move the ticket from helpdesk into a non-helpdesk project. 

I have created two example projects: helpdesk and "normal" non-helpdesk project. I have created a support case in Helpdesk and now want to copy/move the support ticket in non-Helpdesk with “copy” command. The copying is confirmed with a pop-up message, but the ticket remains in the helpdesk and does not appear in the project. If I try to change project for the tickel, comes an error message.

YouTrack Version: Build 2024.3.55417

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Lena Vostrikova
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Hello,

I'm Lena from the YouTrack Team. The new option works by keeping the ticket in the initial helpdesk project and creating a new issue in the selected non-helpdesk project. Changing projects from helpdesk to non-helpdesk is prohibited. 

Could you please let me know if you see any errors during this process? 

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Ilya
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Hello Lena, thank you for Answer!

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