YouTrack Workflow Not Triggering Comment on Field Change

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Mickeychen4728
Created

Hi everyone,

I'm encountering a problem with a simple YouTrack workflow I've created using the workflow constructor, and I'm hoping someone can help me troubleshoot it.

Workflow Setup:

  • Trigger: On-change 1
  • Condition: Field matches specified criteria
    • Issue: Use the current issue
    • Field: Status Bestellung
    • Condition: is
    • Value: GF Freigabe
  • Action: Add a comment
    • Issue: Use the current issue
    • Comment text: Hi @user, bitte freigeben
    • Author: Use the current user

Problem:

The workflow is activated and assigned to my test project. When I change the "Status Bestellung" field to "GF Freigabe," I expect a comment to be added to the issue. However, no comment is added.

Any idea why and how to fix?
Thx in advance!

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Sergey Merzlov
Created

Hi,

I'm Sergey from the YouTrack team.

To figure out what's happening with your workflow, we'll need to examine the logs. Sometimes, another workflow might encounter an error and prevent the changes from your comment rule from being saved. 

Please provide the following details: 

  • Are you using YouTrack Server or YouTrack Cloud?
  • If you're using Server, share the logs by following these instructions: Sharing YouTrack Diagnostic Files. 
  • If you're using Cloud, share your instance name or URL. This will allow me to examine the logs directly.

Please keep in mind that this is a public forum. If you'd prefer to submit troubleshooting data privately, you can use our support form here: https://jb.gg/ytsup.

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