Can an Agent create a help desk ticket

I'm an agent in my youtrack instance.  I've assigned the Reporter role to me in my helpdesk project. But when I try to create a helpdesk ticket? I'm not in dropdown for reporter.  And if I enter my email, it creates a new user with my email for the reporting.

Sometimes, I'd like to create my own ticket to track things or to do it for the user (like replacing a hard drive in a workstation).