Disabling Auto-Notification for Helpdesk Tickets in YouTrack
Hello,
We are currently using the Helpdesk feature in YouTrack, which allows our customers to submit tickets via email. Whenever a customer submits a ticket, they automatically receive a confirmation email stating that the ticket has been created and that we will get back to them.
We would like to disable this automatic notification.
In the settings, it refers to a workflow with the ID emailChannelConfirmation. However, we are unable to locate this workflow or find any option to disable the notification.
Is it possible to disable this auto-reply? If so, could you please guide us through the process?
Thank you in advance!
Best regards,
Marc
Please sign in to leave a comment.
Hi Marc,
I'm Sergey from the YouTrack team. Thanks for reaching out!
Currently, there isn't a way to disable automatic email notifications for Helpdesk tickets. However, we do have a feature request for this in our system: https://youtrack.jetbrains.com/issue/JT-75212.
Please feel free to vote for this issue. Your vote helps us gauge how many users are interested in this feature, and it will also automatically subscribe you to any updates. To vote, you'll need to sign in to JetBrains YouTrack and then click the thumbs-up icon.
Let me know if you have any other questions!