HelpDesk project online form: Send button disabled?
I'm testing the online form for my HelpDesk project, but the Send button is disabled and remains disabled even after I fill in all fields. What would cause that?
Please sign in to leave a comment.
FYI, it is the primary form, and is active. Nevertheless, Send remains disabled.
Hello,
Thank you for reaching out. Please share more details about the setup:
1. Are there any custom fields in your project are set as conditional fields?
2. Does the issue occur in your browser's Incognito mode or in another browser?
To troubleshoot this further, we'll need to have a closer look at the project fields' setup and the form setup itself. Please feel free to share the screenshots here or contact our Support team directly at https://www.jetbrains.com/youtrack/support/
Looking forward to hearing back from you.
Thanks, Stanislav Katsion . I'll contact Support directly with those screenshots.
Actually, I thought I'd try to create a second online form identical to the first. That one works fine! Everything is the same; field order, annotations, everything. The only difference is the “Active” widget was disabled on the first one; it was active, but could not be deactivated.
Hello,
Thank you for the follow-up. I'm glad to hear that the new form works. I'm afraid it's still not possible to determine what the issue with the original form might've been without more details. If you encounter the issue again, please reach out to Support and share screenshots and any other diagnostic materials the team requests.
Have a nice day!