Mailbox Integration vs. E-Mail Channel
What's the difference between the system-level Mailbox Integration and the E-Mail Channel offered for my HelpDesk project? A server configuration entered for the one doesn't seem to have anything to do with the other. The two definitions seem completely separate.
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Hello G. K.!
Technically, it’s the same functionality.
With the standard mailbox integration, you can configure connections for any project in your instance. The "Channels" project settings, however, only allow you to configure an email integration for a particular helpdesk project.
Setting up an email channel inside a helpdesk project is essentially a quick way to create a mailbox integration for it. The setup process is a bit different from what you see on the system page since it's adapted to the helpdesk needs specifically.
You can find more details in the documentation for Mailbox Integration.
Let me know if you need help with configuring it on your instance of YouTrack.