We have setup mail integration for clients who are NOT setup as users, such that they can enter issues. All that is working well, and we are catching their email addresses in the fromMail cutom field.
However, these people are not getting notified that an issue has been created and there seems to be no way for them to track any such created issues. How do we set that up?
Please note that adding these users as reporters is NOT an option - we DO NOT want to add these users to the system.
Any help would be appreciated!