Admin
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Admin created a post, CompletedSuddenly stopped receiving email notifications
We have stopped receiving email notifications quite suddenly over the past week or so it seems. No changes made at our end at all. Since our users create tickets through email, this is a HUGE prob... -
Admin created a post, Handling/Disabling Closed tickets
All our users enter new tickets through email. The problem is, every now and then, users will respond to a ticket through email when that ticket has already been closed. So we would like to disallo... -
Admin created a post, Setting "Visible To" Assignee
Is it possible to set the default value of "Visible To" to the Assignee? Having the default set to "All Users" is truly akin to the "Send to All" option on email clients from years ago - a recipe ... -
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Admin created a post, Can I trigger email notifications only for certain status changes?
No matter what the "Visible To" field is set an issue, the unregistered user who entered an issue through email ALWAYS gets ALL notifications, whenever there is any change to the issue, or a commen... -
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Admin created a post, AnsweredEmail Notifications to users do not include ticket number
All our users enter tickets through email but the notifications that they receive do not include ticket numbers in the subjecy line. We would like to include that. How do we do it? Thanks, Sunil -
Admin created a post, User does not see "Issues" link on top
Atleast one of our users does not see the "Issues" link on top once they log in. Their setup is exactly the same as everyone else - same group, same role. All they see is the "Dashboards" and "Proj... -
Admin created a post, Sending attachements in responses
We have users entering tickets through emails - they do NOT have a login into the system. Some of these entered email tickets have attachments, and these attachments do show up correctly in created...