Sending attachements in responses

We have users entering tickets through emails - they do NOT have a login into the system. Some of these entered email tickets have attachments, and these attachments do show up correctly in created tickets.

Our issue is - some of our RESPONSES also have attachments and we would like these attachments to be emailed to users as well, when issues are updated.

How do we accomplish that?

Thanks,

Sunil

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Official comment

Hi,

Unfortunately, it is not possible at the moment. Feel free to vote for the corresponding feature request: https://youtrack.jetbrains.com/issue/JT-32401.

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