Ticket/Comment Unread status

 

Hello!

We're using Youtrack as HelpDesk, made a bot that gathers messages from various protocols (telegram,viber,skype,xmpp,riot-matrix,icq etc) and forwards them to youtrack, and also in opposite way, gets messages from youtrack and sends them to Telegram for example.

Please tell is there Ticket/Comment Unread status functionality in Youtrack ?

If there's no, is it possible to set Read status on Ticket opening/Comment seeing via Workflow functionality ?

 

Thanks for any help.

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Official comment

Hello,

I'm sorry for the delayed response.

Unfortunately, at the moment there's no way to track the read/unread status of an issue. There's also no event to track via workflow.

Please vote/comment on this feature request in our tracker to increase its priority: https://youtrack.jetbrains.com/issue/JT-19610

Thank you!

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Hello Reg,

I'd like to discuss the usage of YouTrack helpdesk with you. If you don't mind, please drop me a line at youtrack-feedback@jetbrains.com
Thank you!

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