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Hi, I'm very sorry for the delayed response.

Could you please tell us the name of your cloud instance so that we could check the logs?

Thank you.

 

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Thanks Liubov. I managed to finally sign in by using a Permanent Token instead of the password.

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Hi Liubov Dievskaia,

 

I'm experiencing the same problem.

Is it maybe because of the enabled 2FA? At least PhpStorm never asks me for the auth token.

My YouTrack login is michael.harrer@combeenation.com

for the URL https://combeenation.myjetbrains.com/youtrack

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Michael, I'm sorry for the delay. Yes, if you have enabled the 2FA, then a simple pair login/password won't work anymore. I'd suggest creating an application password from your user account in Hub and using it instead of the usual password.

Open your YouTrack profile > Update personal information and manage logins > Authentication > New password

Let me know if that helps.

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Hi Liubov, thanks for your help!

At first, using the newly created password did not work but after I realized that I have to use my login name (of which I wasn't aware 🙄) instead of my mail, PhpStorm was able to connect!

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