not able to get a ticket detail of a ticket

when tried fetch ticket detail using <base-url>/issue/<ticket-number> 

we get 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<error>Required field reporter of Issue[**-*****] is undefined</error>

where * is some integer number but not <ticket-number> 

Can I know the what could be the reason 

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Official comment


To fix the error, please restart your instance with the `-Dexodus.entityStore.refactoring.forceAll=true` parameter (
Please let me know if it helps. 

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