Report: Reported/Solved

Hello everyone,

I would like to create a report that shows me the number of reported and solved issues for a project, and there is an option that sounds like that's exactly what it should do (/youtrack/reports/fixRate), however...

That report does not work the way I would expect it to. According to the report, tons of new tickets get created, but barely any are either resolved. This does not reflect the reality, as we have many tickets in the status "Solved", which is checkmarked in the settings as a "Resolved" status. However, instead of tallying all "Resolved" statuses for this report, the report does only appear to tally the "Implemented" status, which we barely use. I have already checked but could not find a way to tell the report which statuses it should count as fixed.

Am I doing something wrong here? This report would be really useful to me, but as it is, I can't get it to provide me with the data I need.

Any feedback would be greatly appreciated,

Thanks in advance,

Kira Resari

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Official comment

Hello,

The said report includes only Fixed state (please refer to https://www.jetbrains.com/help/youtrack/standalone/Fixed-vs-Reported-Rate.html). I believe the following report is exactly what you need: https://www.jetbrains.com/help/youtrack/standalone/Reported-vs-Resolved-Rate.html

Hope it helps. 

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Hi Anastasia,

that's exactly what I was looking for! Thank you very much! I can't believe I did not notice that before. I'm pretty sure I checked all the report options...

Anyway, thank you very much!

Cheers,

Kira

=^,^=

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Glad to hear the problem is solved, have a nice day!

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