Youtrack as helpdesk - grant user access to assigned issue

Hi,

We're already using youtrack for our development teams and we were thinking to use it also as an internal helpdesk.

If we want to use it as helpdesk I have to assure that user can see only issues that are:
- created by him/her
- or assigned to him/her

Is there a way that I can give access to the user if someone else assigns an issue to him? Through the workflow?

Or is there a better way to give a user access to the specific issue by any regular user in this project?

Now I only managed that user can see only issues that were created by him/her.

Thank you and best regards

Damjan

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Official comment

Hi,

Thank you for reaching out. Am I right we are talking about the scenario when all your users are registered in your YouTrack? If yes, when you can configure these visibility restrictions using workflows, please refer to https://blog.jetbrains.com/youtrack/2017/11/make-it-workflow-part-1-restricting-issue-visibility/, namely the "Workflow-enhanced approach" section.

Please let me know if it helps.  

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Hi,

thank you. Yes, I think this could be the exact solution for us.

Best regards
Damjan

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