Internal Comments in Mailbox integration Follow
In a mailbox integration there are times when I want to add a comment just for the other support agents (but not for the customer). Is there some way implementing this?
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HI!
I'm Sergey from the Youtrack Team.
Thank you for the post. I'll be happy to help you.
Firstly, in this case, you should have a group assigned to this project that would consist of the users you want to make the comment visible to.
Then you can leave a private comment visible to this group following these steps:
For example, you can add a rule that when a comment is added, you want to set the comment's visibility to <group>. For that, you can use permittedGroups property of the IssueComment entity. Please see: https://www.jetbrains.com/help/youtrack/standalone/v1-IssueComment.html To let the workflow know which comment should it change, I can suggest using a specific word/phrase like #privatecomment and make sure that the workflow checks the comment for it and only then executes a group visibility change.
Hope this information helps.
If you have any questions, please let me know.