VCS integration with You Track fails with 401 Unauthorized

Hi and thanks, I looked for something similar in the database but nothing was exact, mostly to do with Team City. I for the first time went to integrate my VCS (bitbucket) and I filled it out and get a 401 for a response. I know the login is correct and I also tried with the generated app key same thing. 

You Track is in you cloud version 

 

thanks any help would be great. 

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Official comment

Hi Gerald,

Please submit a support request and share the following details:
1. Your instance name - for us to check the logs
2. Is your bitbucket self-hosted or cloud?
3. A screenshot of the 401 error you see alongside with VCS integration settings

We're looking forward to your reply. 

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