Disable email sending when creating issue from API

Hi,

Thanks to JT-86113, there is now a way to send a mail when a new issue is created from the API.

To me, this also means that when a reply is received, it is linked to the issue as a comment (before, it always triggered a new issue creation, instead of a comment).

However, it was mentioned “provide an option to control whether or not to send a notification in this case”. Is it possible to disable the mail sending while keeping this “linking” behaviour.

Why am I asking that:

I want to create a helpdesk issue with cc recipients. It is still impossible for now (see JT-96504), so I'm using api/issue/<issueId>/helpdesk/ticketCCUsers after issue creation. To ensure that the cc recipients receive the notification, I have a custom workflow that triggers when a custom field changes and that send the mail. This is a decent process, but a bit complicated.

The issue is that a first mail is sent to the main recipient, then a second mail is sent to the ccs. I had to put a dummy “to” field for this second one, so the main recipient does not receive two mails.

If I could disable the first mail sending, I could send a mail once, from my custom workflow, with the main recipient as the “to” and the others as “cc”.

What would be best: put the cc directly at issue creation.

Thanks !