YouTrack Support | JetBrains

Nathanael Spriet

Total activity 13
Last activity April 13, 2026 07:33
Member since January 14, 2026 11:50
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Nathanael Spriet commented, April 13, 2026 07:33
Hi Stanislav!(Sorry for the late reply, I was unavailable for the last week)Thanks for your detailed reply! Your second option - making an API call as a project agent - sound interesting and the go...
- 0 votes
Nathanael Spriet commented, April 03, 2026 07:44
Hi Stanislav Dublin!Thanks for this reply. As I explain in previous messages in this forum, I'm trying to develop a custom issue form embedded in our website. You explained to me here that there is...
- 0 votes
Nathanael Spriet created a post, April 02, 2026 08:58
Helpdesk form duplicates users

Hi,I have an online form for my helpdesk. When an existing standard user or agent fill this form with their email address, a new reporter user is created and the issue is linked to this new user.Fo...
1. Community
2. User management: Questions & Answers
- 4 followers
- 5 comments
- 2 votes
Nathanael Spriet commented, February 13, 2026 13:02
Ok, that's what I thought. Are there any plans on doing such a thing? It would be consistent with how we can create a ticket on behalf of another user.Thanks!
- 0 votes
Nathanael Spriet commented, February 13, 2026 12:40
Hi Stanislav Dubin !Thanks for your quick reply. This was not exactly what I meant. I created an agent user with a token so my application can create tickets in a helpdesk projects.It works well as...
- 0 votes
Nathanael Spriet created a post, February 12, 2026 14:52
Comment a ticket via API for another user

Hello!I'm currently using youTrack REST API to embed a ticket visualisation for our customers in our dedicated application. To do this, I have an agent user to link our application with YouTrack an...
1. Community
2. REST API (Integrations and import form third-party tools included): Questions & Answers
- 2 followers
- 5 comments
- 0 votes
Nathanael Spriet created a post, January 16, 2026 11:03
Project's issues API inconsitency

Hi,I've got a weird behaviour when I try to get all the issues of a specific project from the API.I'm using two different methods listed here: https://www.jetbrains.com/help/youtrack/devportal/api-...
1. Community
2. REST API (Integrations and import form third-party tools included): Questions & Answers
- 2 followers
- 1 comment
- 0 votes
Nathanael Spriet commented, January 14, 2026 11:50
Hi Stanislav Dubin Julia Bernikova ,There is no official REST API for creating ticketsIs this still true? The first use-case of your REST API documentation is about creating an issue.I have the sam...
- 0 votes